Operaio Software Documentation
Operaio ITSM Portal for SCSM
ITSM Portal V2
The Operaio ITSM Portal is a Self-Service Portal for System Center Service Manager (SCSM) which allows end users to browse your IT Service Catalog, create new requests, view and update open requests, and work on activities as part of ITSM workflows.
Release Notes
Installation Guide
Administration Guide
User Guide
ITSM Portal V3
Built on cutting-edge HTML5 and CSS3, the Operaio ITSM Portal is a fast and intuitive alternative for the out-of-the-box SCSM Self-Service Portal. It allows end users to browse your IT Service Catalog, create new requests, view and update open requests, and work on activities as part of ITSM workflows.
It offers all features present in the out-of-box SCSM Self-Service Portal, and adds enhanced features leading to a better Self-Service user experience.
The same portal allows analysts to create and manage work items such as incident, service requests, and change requests. It also allows to view and edit items that live in the Service Manager CMDB.
Using a web-based approach, the ITSM Portal for SCSM dramatically increases the flexibility and productivity of your team.
Release Notes
Installation Guide
Administration Guide
Customization Guide
ITSM Portal V4
The ITSM Portal V4 is essentially the ITSM Portal V3 built on asp.net core 2.2, Released on 1. December 2020. From this date onwards the ITSM Portal V3 will no longer be maintained.
Release Notes
Installation Guide
Administration Guide
Customization Guide
ITSM Portal V5
The ITSM Portal V5 comes with a fresh, re-designed and mobile friendly End User portal, together with a new and improved grid-view-engine.
Release Notes
Installation Guide
Administration Guide
Customization Guide
Operaio Productivity Pack for SCSM
The Productivity Pack for SCSM contains a variety of valuable extensions for your System Center Service Manager environment. Since we have been working in the ITSM field for many years, we know about the pains and requirements customers have. Therefore our extensions were built to close important gaps in System Center Service Manager and add new valuable functionality to it. The main goal we try to achieve is to make our customers’ analysts and administrators more productive with a tailored System Center Service Manager experience. We offer individual licenses for each extension. However, if you want to get the maximum value out of these extensions, we offer a bundle license for the Productivity Pack for SCSM. Software assurance allows you to get new extensions that we will add later to the productivity pack for free!
Asset Management Pack for SCSM
The Operaio Asset Management Pack for SCSM expands the functions of the Microsoft System Center Service Manager and enables companies to manage their hardware and software assets efficiently and sustainably. The add-on allows hardware assets to be tracked during their whole life cycle, and enables companies to call up information on assets' location, user or cost center at any time.