Software Product Docs

SCSM Plugin user guide

Introduction

This document describes the installation and configuration of the SCSM Plugin for Operaio Desktop Alert.

Installation

The installation is performed using the management pack import functionality of SCSM. Please refer to the Microsoft TechNet Library for more information on how to import management packs:

http://technet.microsoft.com/en-us/library/hh524269.aspx

Follow these steps to install the SCSM Plugin for Operaio Desktop Alert:

  1. Copy the itnetX.DesktopAlerts.MsgSource.SCSM.dll to \bin folder of the Desktop Alert server
  2. Restart Internet Information Services on the Desktop Alert server by running iisreset from an elevated command prompt.
  3. Log on to SCSM Workflow Server using an account with administrative privileges in SCSM. The SCSM Workflow Server is by default the first SCSM Management Server installed.
  4. Copy the itnetX.DesktopAlerts.SCSM.Workflows.dll to the SCSM installation directory. By default, this is C:\Program Files\Microsoft System Center 2012\Service Manager\ for SCSM 2012 (including SP1) and C:\Program Files\Microsoft System Center 2012 R2\Service Manager\ for SCSM 2012 R2.
  5. Import the itnetX.DesktopAlerts.Library.mp Management Pack into your SCSM environment.
  6. Import the itnetX.SCSM.Licensing.Library.mpb Management Pack into your SCSM environment.
  7. Import the itnetX.SCSM.DesktopAlertSCSMv1.LicenseInfo.mp or the itnetX.SCSM.scsmProdPackv1.LicenseInfo.mp (Bundle license for Productivity Pack) Management Pack into your SCSM environment.
  8. Restart the SCSM Console.

Configuration

The plugin holds its settings in the common web.config file in the root directory of the Server Application. To change the location of the SCSM server, find the line <add key="scsm:ServerNameOrIP" value="scsm12" />and modify the “value” attribute.

Notifications that you can received using the SCSM plugin are listed in the following table.

Notification Criteria
Work Item assigned to user Shows work items that was assigned to current user since last query
Work Item assigned to group Shows work items that was assigned to group that current user belongs to since last query
Manual Activity assigned to user Shows activities that was assigned to current user and is in status “In Progress”
Manual Activity assigned to group Shows activities that was assigned to group that current user belongs and is in status “In Progress”
Review Activity assigned to user Shows review activities that was assigned to current user and is in status “In Progress”
Review Activity assigned to group Shows review activities that was assigned to group that current user belongs and is in status “In Progress”
Activity changed to In Progress Shows activities, which are assigned to current user or to group that current user belongs, that changed to “In Progress”
Warning for SLA that is about to breach Shows SLA that is about to breach
Warning for SLA that has breached Shows SLA that is breached