Software Product Docs

Release Notes

Version 4.0.0

Published: 01.12.2020

Breaking Changes

.net Core 2.2

The ITSM Portal V4 is built on .net core 2.2. If you have any custom plugins in place (any custom DLL file in your portal installation folder), you must re-compile this DLL to target .net core 2.2 and the ITSM Portal V4

KBA Last Modified Date

Since KBA Forms contain a View Counter which increases each time a KBA is opened in the portal, the Last Modified date will be reset each time a KBA is opened.
Therefore we introduced a new property called Last Edited for KB Articles. This porperty will be used from now on to display the Last Modified date on the Portal forms. This Property will only be updated whenever someone saves changes to a KBA from the Analyst Portal.

Documentation

Please note that the documentation of the ITSM Portal V3 will no longer be maintained. Any new additions to the ITSM Portal documents can be found in the ITSM Portal V4 section

New Features

Portal General

442 Migrated to .net core 2.2
441 Implemented service to disconnect stale sessions
496 Optimize portal for NLB scenarios See Adming Guide...

Analyst Portal

361 Allow to select multiple items for enumeration filter in a view

End User Portal

359 Made Close Button more prominent on Enduser Forms
385 Enabled Option "Hide after selection" for External Query Result Prompts with single selection
268 Service Catalog now loads Request offerings delayed from Frontend (performance increase)
299 Changed End User Navigation

Bugs Fixed

End User Portal

492 Request Offering allows to go to next page before validation scripts completed
714 Request Offering Regex Prompt custom tooltip is escaped
715 Request Offering Decimal Prompt: Arrow buttons have no function
706 Request Offering Date Picker igoring Relative Default Value setting
713 Enduser Popup Dialog OK button spinner not visible
605 Query Results Prompt with "Expand results by default" hides results after selection
708 Request Offering Date Picker not updating its actual value when correcting an invalid keyboard input
610 "Created By" not set when KB article created from the portal
607 Request Offering: Decimal Prompt missing red star if the prompt is required
608 Request Offering: Add Attachment button missaligned if the Prompt is in a Repeating Table
443 Do not add to user input option not respected
378 External Data in Summary page not displayed user friendly
477 Summary page treats every prompt of a repeating table as of the same data-type as the first prompt of that repeating table
459 Single Selection Query Results prompt not closing results after selection
457 Multi-mapping configuration escapes characters in editor already
458 Touch device throwing exception on Analyst Grid Views
466 External Data Query not clearing selected items when another prompt was changed on which the External Data depends on
464 Adding multiple attachments in a request offering at the sime time throws multiple, duplicate exceptions if more than one file is too large
462 Enum picker or Simple list picker is expanded in repeating table if it is the first input of that repeating table
412 Query Results (Single picker) not closing dropdown after selection
461 Date prompt, unable to use arrow keys to move cursor in input textbox
460 Date prompt with time picker changes entered time to AM if it was PM before
515 Status Column of Enduser View may display DisplayName of WI instead of Status itself
495 Space between different question types in RO is inconsitent

Analyst Portal

271 Grid Picker does not properly resize after sorting
620 CSV Export SLA Target Enddate always "null"
514 History Tab throws error when creating a new object
513 emoId is not set when new object is created in the Portal
363 UserPicker modal is behind Activity Popup, if a second Activity Popup is open already

Portal General

444 Task's comment textbox trimms text on backspace

Version 3.9.16

Published: 14.09.2020

New features

Analyst Portal

327 When Popup dialog opened: focus first input of that dialog so user can start typing
330 Create Related Change Request Task with multiple selected Items
335 Change Incident Status Task with multiple selected Items
336 Escalate or Transfer Incident Task with multiple selected Items
337 Link or Unlink Parent Incident Task with multiple selected Items
338 Put On Hold Task with multiple selected items
339 Close Task with multiple selected items
341 Link to Problem task with multiple selected Incidents
342 Resolve Incident/Problem task for mutliple selected items
345 Cancel Task for mutliple selected items

End User Portal

371 Allow endusers to remove attachments from their Workitems

Bugs fixed

Analyst Portal

354 KBA Analyst Form not updating DisplayName
366 IR can be closed from Active status
384 Cancelling Assign to Analyst Task throws exception

Known Limitations

The Custom Console Task Permissions for the following tasks may not be applied correctly on Multi-Target Views (like !myWorkItems View): * Create Related Change Request * Create Related Service Request * Create Related Problem * Create Related Incident Request * Create Related Release Record

Example:
If a user has permission to use the Create Related Problem task only with items of the Incident Class, he may still execute the Create Related Problem task with other classes by selecting multiple items including at least one item of class Incident.

Files changed

(add) /Docs/Set-itnetXFormRemoveAttachmentPermissions.ps1
(edit) /Areas/EndUser/Views/Controls/attachmentsgridControl.cshtml
(edit) /Docs/Set-itnetXFormFillingActivityPermissions.ps1
(edit) /Resources/GlobalStrings.de.resx
(edit) /Resources/GlobalStrings.en.resx
(edit) /Resources/GlobalStrings.es-ES.resx
(edit) /Resources/GlobalStrings.fr.resx
(edit) /Resources/GlobalStrings.it.resx
(edit) /Resources/GlobalStrings.nl.resx
(edit) /Resources/GlobalStrings.pl.resx
(edit) /Resources/GlobalStrings.pt.resx
(edit) /Resources/GlobalStrings.ru.resx
(edit) /Resources/GlobalStrings.zh.resx
(edit) /Views/Admin/Settings.cshtml

Version 3.9.15

Published: 26.08.2020

Bugs fixed

Analyst Portal

365 Removing an Activity of a Parallel activity on the Parallel activitie's Parent Form has no effect when saving
369 Multivalued columns empty in CSV Export

Portal General

368 Userinput including repeating tables breaks html layout

Version 3.9.14

Published: 11.08.2020

New features

Analyst Portal

207 Allow Grouping in Analyst Portal Views
212 Allow sorting and filtering for Multi-Binding columns on multiclass views (e.g. Area/Classification cloumn on !My WorkItems view)
- Limitation: Filtering by Priority, or any other Multi-Binding column mixing different datatypes does currently not work and is disabled.
364 CSV Export respecting sorting order of View

Portal General

264 Allow specifing redirection link after submitting an RO
313 Option to use Entity ID instead of Entity GUID in URL

End User Portal

304 Enable Option "Hide after selection" For QR Prompts with single selection
305 Persistent per user view filters
328 Load Activities after the Enduser Form has been loaded

Bugs fixed

Portal General

290 Helper scripts: Wrong encoding (characters like ä ö ü transferred wrongly)
291 External validation message from prompt configuraton input: wrong encoding (characters like ä ö ü transfered wrongly)
356 Adding special XML characters to Request Offering page title causes error

Analyst Portal

324 CSV Export empty if column visibility has default value
354 KBA Analyst Form not updating DisplayName

End User Portal

357 Attachments content sent along with WorkItem for EndUser Forms causing performance penalty

Files changed

(edit) /Areas/Analyst/Views/Shared/_LayoutForms.cshtml
(edit) /Areas/Analyst/Views/View/GridViewType.cshtml
(edit) /Areas/EndUser/Views/Items/RequestView.cshtml
(edit) /Docs/Import-itnetXExtensions.ps1
(edit) /Docs/Move-ITSMPortalScripts.ps1
(edit) /Resources/GlobalStrings.en.resx
(edit) /Resources/GlobalStrings.es-ES.resx
(edit) /Resources/GlobalStrings.fr.resx
(edit) /Resources/GlobalStrings.it.resx
(edit) /Resources/GlobalStrings.nl.resx
(edit) /Resources/GlobalStrings.pl.resx
(edit) /Resources/GlobalStrings.pt.resx
(edit) /Resources/GlobalStrings.ru.resx
(edit) /Resources/GlobalStrings.zh.resx
(edit) /Views/Admin/Settings.cshtml
(edit) /Views/CustomViews/AssignToGroupForm.cshtml
(edit) /wwwroot/lib/custom/itnetx.assigntogroup.consoletask.js
(edit) /wwwroot/lib/custom/itnetxsendMail.consoletask.js
(edit) /wwwroot/lib/ui/themes/base/less/enduser/styles.less
(edit) /wwwroot/lib/ui/themes/base/less/shared/angular-ui-select.less
(edit) /wwwroot/lib/ui/themes/base/shared/sharedui.css
(edit) /wwwroot/lib/ui/themes/base/shared/sharedui.min.css

Version 3.9.13

Published: 28.07.2020

Bugs fixed

Portal General

141 Hotfix for "NLB Scenario can break fileupload"

Version 3.9.12

Released: 14.07.2020

New features

Portal General

295 Get current logged in user in External data- & validation scripts

End User Portal

303 Expand group by clicking its title
304 Enable Option "Hide after selection" For QR Prompts with single selection

Bugs fixed

Analyst Portal

266 Close button not working as expected after creating new item
292 CSV Export not respecting removed columns
297 DateTime properties shown as UTC in History tab
301 Attachment control opening same attachment multiple times, even when clicking once
307 Error may occurre when press Cancel in instance picker dialog

End User Portal

306 Knowledge Base ignoring KBA status
308 Knowledge Base Category selection unchanged when clicking on category but not on its title
309 Knowledge Base showing Articles of different Languages

Files changed

(edit) /Areas/EndUser/Views/KB/KBHome.cshtml
(edit) /Areas/EndUser/Views/ServiceCatalog/_fieldInstancePicker.cshtml
(edit) /Areas/EndUser/Views/Shared/_LayoutEndUser.cshtml
(edit) /wwwroot/lib/custom/itnetx.assigntogroup.consoletask.js
(edit) /wwwroot/lib/external/angular-ui-grid/ui-grid.css
(edit) /wwwroot/lib/ui/themes/base/less/shared/sharedui.less

Version 3.9.11

Released: 25.06.2020

Bugs fixed

End User Portal

259 Grouping by First column which is link creates links as group headers that throw an exception when clicked
260 Query results: Do not preload red text can be confusing

Analyst Portal

262 Saved View filter just defining global filter does not apply
265 CSV Export: Date Format not recognized by Excel

Version 3.9.10

Released: 14.06.2020

New features

End User Portal

170 Option in appsettings.json to disable Redirect RO Feature. This may increase performance in some scenarios.

Version 3.9.9

Released: 11.06.2020

New features

End User Portal

203 Decimal control: Allow specifying decimal places to display
204 Allow setting currency text left of decimal control textbox

Bugs fixed

End User Portal

205 View Grouping defect

Portal General

215 filter parameter vulnerable to XSS
216 orderby parameter vulnerable to XSS

Analyst Portal

219 CSV Export does not show any value for SLA Target date
250 History Details incorrect when relating WI to WI
251 Creating Business Service throws exception "Cannot create an instance of an abstract class"
253 Creating WI in Analyst portal may throw null value exception

Files changed

(add) /Areas/EndUser/Views/Controls/numberControl.cshtml
(edit) /Areas/Analyst/Views/Forms/CI_Service/CI_Service_DefaultForm.cshtml
(edit) /Areas/EndUser/Views/Forms/WI_Incident/WI_Incident_DefaultForm.cshtml
(edit) /Views/Shared/ErrorPage.cshtml

Version 3.9.8

Released: 31.05.2020

Bugs Fixed

Portal General

192 Language picker fixed
217 Error occurred on views with multi-valued column

Analyst Portal

140 "Use custom permissions for tasks" option does not restrict a user role if the role has no permissions at all
198 !my Work Items view class type column displaying GUID instead of DisplayName
197 Calendar View not respecting Calendar configuration settings
199 ITSM Portal crashing when trying to create a new Knowledge Base Article in Internet Explorer
206 Console tasks overwrote the maxlength attribute for string controls

End User Portal

195 KBA Search throws exception when using " without full text search enabled

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(edit) /wwwroot/lib/custom/itnetx.tyniMCE.config.js
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Version 3.9.7

Released: 17.05.2020

New features

Analyst Portal

135 Save and apply analyst view filter presets
134 Disable enum picker's textbox while data is loading
178 Multitarget views supports sorting by nearest SLA target date

Bugs Fixed

Portal General

169 Gridview header not scrolling horizontally with body
168 Adding attachment with ä ö or ü in its name cannot be opened

Analyst Portal

133 Enum filtering on form broken
180 Calendar view throws exception when opening
175 Knowledge base article view showing empty created on date column
179 Too large text not handled by the frontend
183 !My WorkItems view throws exception when sorting by SLA Status icon
177 Enum Name instead of Display name in History tab

End User Portal

136 More than allowed max. attachments can be attached if files are uploaded in the same attachment dialog

Version 3.9.6

Released: 17.04.2020

Bugs fixed

Analyst Portal

28095 You can't update any properties of the object if no events attached to the form
28132 Error occurred when try to update some properties on Windows Computer form
28143 Refresh view task ignores view filters
28175 Unsaved changes warning appears even if no changes were made
28185 Invalid RTF file exception when creating new Knowledge Base Article

Portal General

28142 XSS vulnerability in url

Files changed

(add) /Areas/Analyst/Views/Controls/gridviewerControl.cshtml
(edit) /Areas/Analyst/Views/Controls/gridpickerControl.cshtml
(edit) /Resources/SendMail.en.resx
(edit) /Resources/SendMail.ru.resx
(edit) /Views/CustomViews/SendMailForm.cshtml
(edit) /wwwroot/lib/custom/itnetxsendMail.consoletask.js

Version 3.9.5

Released: 17.04.2020

Bugs fixed

End User Portal

27998 Request Offering: Adding 2 Attachments with the same name throws exception

Analyst Portal

28000 "Create using Request Offering Form" Task throws exception when selecting RO using double-click
28027 Tiny MCE insert link not working correctly in Internet Explorer

Files changed

(add) /wwwroot/lib/external/tinymce/skins/lightgray/content.mobile.min.css
(add) /wwwroot/lib/external/tinymce/skins/lightgray/fonts/tinymce-mobile.woff
(add) /wwwroot/lib/external/tinymce/skins/lightgray/skin.mobile.min.css
(edit) /Areas/Admin/Views/Shared/_LayoutAdmin.cshtml
(edit) /Areas/EndUser/Views/ServiceCatalog/SummaryPage.cshtml
(edit) /wwwroot/lib/external/tinymce/plugins/help/img/logo.png
(edit) /wwwroot/lib/external/tinymce/plugins/visualblocks/css/visualblocks.css
(edit) /wwwroot/lib/external/tinymce/skins/lightgray/content.inline.min.css
(edit) /wwwroot/lib/external/tinymce/skins/lightgray/content.min.css
(edit) /wwwroot/lib/external/tinymce/skins/lightgray/fonts/tinymce.eot
(edit) /wwwroot/lib/external/tinymce/skins/lightgray/fonts/tinymce.svg
(edit) /wwwroot/lib/external/tinymce/skins/lightgray/fonts/tinymce.ttf
(edit) /wwwroot/lib/external/tinymce/skins/lightgray/fonts/tinymce.woff
(edit) /wwwroot/lib/external/tinymce/skins/lightgray/skin.min.css

Version 3.9.4

Released: 02.04.2020

Bugs fixed

Analyst Portal

27981 Analyst Portal userinput table throws "unknown provider" exception

Version 3.9.3

Released: 01.04.2020

Bugs fixed

End User Portal

27887 XSS vulnerability in Request offerings
27889 Submit request on behalf of user: Duplication on RO summary page

Analyst Portal

27890 Enum View filter: sorting by displayname not respecting "showFullPath" when sorting
27942 Analyst Global Search View layout broken

Portal General

27977 Remove possibility to edit Html in console

Files changed

(edit) /Areas/Analyst/Views/Analyst/GlobalSearch.WorkItems.cshtml
(edit) /Areas/EndUser/Views/Controls/userinputControl.cshtml
(edit) /Areas/EndUser/Views/ServiceCatalog/SummaryPage.cshtml

Version 3.9.2

Released: 27.03.2020

Bugs fixed

Analyst Portal

27870 Activity Preview pane on Activity Tab of any WI shows WI status icon instead of Activity status icon

Version 3.9.1

Released: 26.03.2020

New features

Analyst Portal

27548 Enum View column filter: Sort by Name ascending

End User Portal

27567 Option for Optional Query Results Prompt: Auto-select if only 1 entity returned
27732 Make KBA Fulltext search exception more user friendly

Portal General

27573 Pipeline: Create release notes as markdown
27614 Release notes public using mkdocs
27615 Configure Release Pipeline

Bugs fixed

Analyst Portal

27450 KBA Feedback localized string missing
27630 Tranlsation strings for TypeProperty missing (except en & ru)
27712 KBA Analyst form not showing view-counter
27713 Enum-picker: If read-only="true" the control does not release focus once focused
27718 Export to CSV Charset not UTF-8, chars like "ä" are not displayed correctly in excel
27719 Unable to open User Object in new tab when Userpicker is disabled
27720 Related items can be removed when grid = readonly

End User Portal

27688 Filtering view on Enduser Portal not working
27689 Knowledge Base throws exception when language set to french or italian

Portal General

27721 Release 3.9.0 has older Analyst Library than 3.8.11
27722 MP Displayname has wrong encoding

Files changed

(edit) /Areas/Analyst/Views/Controls/gridpickerControl.cshtml
(edit) /Areas/Analyst/Views/Controls/instancePickerControl.cshtml
(edit) /Areas/Analyst/Views/Forms/CI_KBArticle/CI_KBArticle_DefaultForm.cshtml
(edit) /Areas/EndUser/Views/KB/KBHome.cshtml
(edit) /Resources/GlobalStrings.de.resx
(edit) /Resources/GlobalStrings.en.resx
(edit) /Resources/GlobalStrings.es-ES.resx
(edit) /Resources/GlobalStrings.fr.resx
(edit) /Resources/GlobalStrings.it.resx
(edit) /Resources/GlobalStrings.nl.resx
(edit) /Resources/GlobalStrings.pl.resx
(edit) /Resources/GlobalStrings.pt.resx
(edit) /Resources/GlobalStrings.ru.resx
(edit) /Resources/GlobalStrings.zh.resx
(edit) /Views/CustomViews/AssignToGroupForm.cshtml
(edit) /Views/Shared/ErrorPage.cshtml
(edit) /wwwroot/lib/custom/itnetx.assigntogroup.consoletask.js

Version 3.9.0

Released: 09.03.2020

Re-designed Enduser Layout (Breaking Changes)

The Enduser Layout has been modified to address displaying issues on smaller screen sizes.

This might break your customizations for the Enduser Portal. Carefully check the following files and migrate if required:

/Areas/Analyst/Views/Shared/_LayoutAnalyst.cshtml (modified)
/Areas/EndUser/Views/Shared/_EndUserHeader.cshtml (modified)
/Areas/EndUser/Views/Shared/_EndUserHeaderLPBlock.cshtml (added)
/Areas/Enduser/Views/Shared/_EndUserHeaderSearchBlock.cshtml (added)
/wwwroot/itsmportal/ui/theme/base/less/enduser/media-queries.less (modified)
/wwwroot/itsmportal/ui/theme/base/less/enduser/styles.less (modified)
/wwwroot/itsmportal/ui/theme/base/less/enduser/variables.less (modified)
/wwwroot/itsmportal/ui/theme/base/less/shared/angular-ui-select.less (added)
/wwwroot/itsmportal/ui/theme/base/less/shared/sharedui.less (modified)
/wwwroot/itsmportal/ui/theme/base/shared/sharedui.css (modified)
/wwwroot/itsmportal/ui/theme/base/shared/sharedui.min.css (modified)

Bug Fixes

Portal General

27570 Move-ITSMPortalScripts.ps1 fixed

Analyst Portal

27556 Enum picker filter: bad performance in Portal
27350 Changing IR Status to Active on Gridview using Console Task throws exception
27571 Wrong console tasks available on multi target views

End User Portal

27554 Enduser Sidebar on screenwidth < 600px not closing after clicking nav-item
27553 Gridview calculating width incorrectly with screenwidth < 1100px and > 600px
27552 Enduser View messed up with screenwidth < 768px

New Features

Analyst Portal

27452 New setting “CreateRelatedWiTemplateOverrides” to define whether the template data shall be overwritten or not when creating a related Workitem using a custom console task. (See Admin Guide)
27548 Gridview Enum Column filter: Sort by Name ascending
27549 Gridview Enum Column filter: Filter dropdown as you type
27550 WorkItem Quick Create Task: Added “Type” property to Release Record

Version 3.8.13

Released: 26.02.2020

Bug Fixes

End User Portal

27515 Request Offering: Query Results Filtering has no effect on returned results

Faulty PowerShell Activity Typeprojection in Analyst Configuration MP

Please carefully check your current analyst configuration management pack. It contains a Typeprojection called itnetX.ITSMPortal.Analyst.PSHActivity.ProjectionType which is targeted at Activity!System.WorkItem.Activity.ManualActivity. Please make sure that you remove this Typeprojection form this management pack. It is correctly defined in the itnetX.ITSMPortal.Analyst.ProductivityPack.xml management pack.

Known Issues and Limitations

General

Not all languages available in SCSM are implemented, but the customers can add missing languages themselves
Sign out and sign in as another user may cause wrong data to be displayed
Views: Some columns are not supported (images, custom columns, etc.)
Logging in using Forms authentication does not forward the user.

Analyst Portal

General
a. No start page implemented
b. Mobile devices are not supported
Forms
a. Events are not implemented (except DisplayName for Work Items)
b. RTF fields are not supported
Problems
a. Priority is not recalculated
Release
a. Parent/Child releases are not supported
Views
a. Filtering the status column is not supported for Multi Target Views (e.g. MyWorkItems)

Version 3.8.12

Released: 21.02.2020

Bug Fixes

Analyst Portal

27348 Hitting Backspace in IE on any Enum Picker navigates to previous page
27442 Clearing a View Filter in IE does not take any effect
27357 Apostrophe (') in view filter throws exception
27409 Using a global view filter combined with a column filter produced unexpected results
27478 Some Views ignored the Status criteria, showing Items regardless of the status

End User Portal

27444 Unable to open any Request from EndUser Home view
27445 Unable to add a Comment in Enduser Forms

New Features

Analyst Portal

27356 Implemented Enum Filtering on Enum Pickers

Version 3.8.11

Released: 11.02.2020

Re-designed Knowledge Base (Breaking Changes)

Please note the KBA Re-designed chapter of the 3.8.10 release. From the release 3.8.11 the ITSM Portal Knowledge base can only work in two concurrent modes:

RTF Viewer. This mode assumes that all knowledge articles are created in the SCSM Console using its standard form. No HTML extension is used. In this mode all content is stored in the properties EndUserContent and AnalystContent as RTF document.
HTML KB. In this mode all content is stored as HTML content in HTMLAnalystContent and HTMLEndUserContent. The text representation of the HTML content is then stored in EndUserContent and AnalystContent as markdown string.

The HTML text representation must be stored in EndUserContent and AnalystContent to enable full-text search.

Editing HTML KB Articles is only possible in the ITSM Portal. You won't be able to edit your KB Articles in the SCSM Console

So, if you want to keep RTF content you must avoid ANY changes of a KB in the portal (unpublish view for KB and remove KB form).

To migrate your existing HTML KB Articles to store their text representation in EndUserContent and AnalystContent, navigate to /Admin/Helpers/KBMigration in your ITSM Portal.

Bug Fixes

Portal General

26528 Using IsInAdGroup expression may cause error if group contains special XML characters.

Analyst Portal

25775 Creating Activity from WI Form allowed to save without filling required fields
27305 SLA Status Column not displaying in some Views
27002 CSV Export not respecting filter of Grid View
26657 Adding related object in new WI does not show the object until form is saved
25303 When creating a WI using Template, objects which do not exist in CMDB are still loaded in the template. (See Administration Guide)
25774 Userpickercontrol, required = true applies to all pickers on the form
27200 Boolean Columns are displayed as "true / false" instead of corresponding icons.

End User Portal

27000 Multiple entities are not displayed in Enduser Grid Column
26868 External data: User Input shows value of last column instead of first.
26504 View column dropdown goes behind next View

New Features

Portal General

26785 Removed seconds from Grid View Datetime column

Analyst Portal

27233 Store KB HTML content as text to enable fulltext-search.
26779 Display full enum-path for GridView enum filter dropdown.
27349 Implemented "Change Status" Task for Problem Forms.
26780 Implemented KBA Page Viewed Counter

End User Portal

26678 Automatically complete checklist activities if all tasks are checked
26919 External data prompt: Allow specifying which data to add to user input. (See Administration Guide)

Version 3.8.10

Released: 22.01.2020

Re-designed Knowledge Base

The ITSM Portal v 3.8.10 introduces a re-designed EndUser Knowledge Base.

When navigating to the Knowledge base you will be presented with the available categories, but no KB articles yet (except for the Featured and Recent articles in the right sidebar). As soon as you select any category, the portal will request and display all Knowledge Base Articles of that category, which improves the user experience.

Additionally, the Knowledge Base Filter was replaced with a Full text search. The full text search currently searches against the following, pre-defined, hardcoded properties:

Title
Keywords
External URL Source
External URL
EndUser Content
Analyst Content
Abstract
Comments.

Bug Fixes

Analyst Portal

10928 Re-added the default "Create New" button for several classes (e.g. CI)

End User Portal

25448 "Do not add to user input" option not taking effect for query prompts
25457 Request Offering Pages not visible in Chrome & Firefox
351 Add Attachment dialog does not show a textbox if no Action Log is displayed on the Form (e.g. CR Form)
26751 Seach results were not sorted in the Enduser Portal
26854 Error occurred if RO has bool prompt which is shown/hidden by condition

New Features

Analyst Portal

26606 New Task to quickly create new WorkItems
3388 New Task to Create a new Wi from a Request Offering
473 Review Activity: implemented control to add/remove reviewers

End User Portal

26043 Allow column resizing for Query Results Table
26932 Open attached PDFs directly in a new browser tab
23352 New "Link Only" Request offering (see Administration guide)
26604 "Create Request on Behalf of" prompt (see Administration guide)
26899 Re-designed Knowledge Base

Version 3.8.9

Released: 30.10.2019

Breaking changes

DateTime Picker

If the time-part of the DateTime Picker is not available, the time of the selected date will be set to 12:00am (local time). Previously, the time part was set to the user's current time.

Query Result using Criteria Token

A Query Result which uses a filter-criteria depending on a previous prompt will lose all selected Entities if the dependent, previous prompt was changed.

Analyst Portals's Create New Button

The Analyst Portal's Create New Button was changed to correspond to the SCSM console, according to following requirements:

IRs can be created using that button from an IR-View
IRs from template can be created using that button from an IR-View
PRs can be created using that button from a PR View
RRs can be created only from template using that button from a RR View
CRs can be created only from template using that button from a CR View
SRs can be created from template using that button from a SR View
SRs can be created from a template defined by a Request Offering using that button from a SR View
No Activities can be created using this button
No RRs CRs or SRs without a template can be created using this button

Bug Fixes

Portal General

25447 DateTime Picker control sets current Time if user only specifies the Date

Analyst Portal

489 Icons for SLA status "Warning" and "Met" are missing on the Form
25905 Skipping an Activity may throw an exception
4954 Incident Priority not re-calculated when changing Impact or Urgency
9923 itx-checkboxcontrol not in line with properties
9059 Boolean values in gridpicker are displayed as "true" / "false" instead of checkboxes
10739 Page Title not set on View
484 Action Log filter dialog is not entirely visible when the list of items is short

End User Portal

25451 DateTime Prompt with default value = relative, user's current time showed wrong date and time
25950 QR depending on other QR keeps selection if the other QR was changed
25946 External validation on numeric prompt not triggering when entering 0 as value
4211 Cannot navigate simple list with keyboard

New Features

Analyst Portal

25003 Show RTF content of the KB Article in the Analyst Portal
10928 Create New Button now corresponding to the SCSM console
5969 Added option to set default value in control's definition
25004 Allow search of KB articles in Analyst Search
25464 Allow using Assign to me, Assign to Analyst, Resolve and Complete tasks with multiple items
9558 Analyst Portal Setting "Do not require a comment when completing activities"

End User Portal

25456 Auto Size Grid View according to content
4600 In Service Catalog when a RO was selected, fold all Service Offering except the selected one

Version 3.8.8

Released: 02.10.2019

Bug Fixes

Portal General

25252 String Prompt configuration Form missing scrollbars
16208 Total items counter location offset

Analyst Portal

23469 Double Action log entry in SR when assigning user to child MA
24271 Instance picker read only not working
23480 Instance picker: unable to remove items from another page
12313 Cannot collapse a panel within another panel
25177 Changing assigned to user in a new CR does not save
23471 Assigned to user of MA lost when creating new MA from IR Form
23478 MA created by not set when creating MA from IR/SR Form
23482 History unusable if item is closed
23090 Export to CSV causing error when run from Form
24281 Analyst View Unselecting selected item does not hide console tasks
14411 Workitems Icons cut off
9567 ui-grid: row resized if content does fit by width

End User Portal

23464 Default value by script breaks when using "show if true" condition with external script
24183 QR-AutoSelection lost when QR is located on initially hidden page
23344 Query results in repeating tables styling issue
23356 Error prompt when closing EndUser Form

Version 3.8.7

Released: 03.07.2019

New Features

End User Portal

23715 Added filter-bar to all End user Views

New End User Views

We have added a filter bar to all End User Views. If you are using customized End User Views, make sure to migrate them if you wish to use this new feature.

Bug Fixes

Analyst Portal

23575 Fixed several console tasks that threw errors when executing from a gridview

End User Portal

23344 Fixed a minor styling issue of the Query Results dropdown button inside Repeating tables

Version 3.8.6

Released: 06.06.2019

New Features

Portal General

23041 Migrated from asp.net 1.0 to 1.1

Analyst Portal

22967 Added paging for the instance picker selected items grid
22847 datetime picker min-date can now be linked to another datetime picker (See Customization guide)

Bug Fixes

Analyst Portal

22862 Searching in instance picker when on page 2 or above causes error
22878 Sorting multiple columns on views may cause an error
23039 Setting a view as favorite was only applied after refreshing using Ctrl + F5

End User Portal

22572 Hitting enter in Service catalogue filter textbox reloads the page.
22612 Removing selected items from a query results prompt may cause an error
22578 Unable to sort query results columns with datatype int, bool or double

Version 3.8.5

Released: 22.05.2019

New Features

Portal General

22196 Allow disabling «Pending Delete» check in Portal Settings (See Administration Guide)
21783 Allow refreshing External Query when any specified Prompt value was changed (See Administration Guide)

Analyst Portal

22260 Added generic Popups to title columns of views to show full title if column is too narrow
22261 Re-added the "Assign to Analyst" console task.

Bug Fixes

Enduser Portal

22212 Query Results configured to use simple table allowed to select multiple items, regardless of configuration.
22574 Query Results dropdown not closing after selecting an item

Admin Portal

22370 Unable to set custom console task permissions

Analyst Portal

22278 Wrong icon for Status "Ready" was displayed
22272 Show/Hide all button on history tab just toggles the cards
21929 Double clicking an entity in the GridPicker Control did show the entity as selected even though it was not.
22369 Deleting Activity from CR or SR Form throws error
21841 Removing a CI from Asset Management Forms throws error
22263 Reviewer Table of Review Activity Form not auto resizing.

Version 3.8.4

Released: 18.04.2019

Bug Fixes

Enduser Portal

21607, 21309, 21197 Mutli selection Query prompt indicating selected items incorrectly

Admin Portal

21042 Fixed styling of console tasks permission control

Analyst Portal

21009 Activity-delete button on Activity Tab of WI Form not working
21567 Opening an activity form from a view without status column throws error
18765 Related Items lost when creating WI from template
21377 Faulty PowerShell Activity Typeprojection in Analyst Configuration Management Pack

Version 3.8.3

Released: 25.03.2019

Bug Fixes

Analyst Portal

20913 Error occurred when trying to create an object including related items with limited rights

Version 3.8.2

Released: 25.03.2019

Bug Fixes

End User Portal

20782 External Data Script Debug messages not shown anymore

Analyst Portal

20671 Analyst Portal Views cannot be sorted
20395 Instance Picker styling can break

New Features

General

20853 Allow selecting which scripts to export with the export script

Version 3.8.1

Released: 13.03.2019

Bug Fixes

General

20369 Portal may not start (Error 502.3) in some cases
20305 Multivalued columns are not rendered correctly

End User Portal

20192 Query Result: error in Firefox when selecting item

Analyst Portal

20394 Replacing Assigned to User, new user not applied when using checkbox
20393 Searching in Assigned to User picker of MA Form causes error

Version 3.8.0

Released: 04.03.2019

Bug Fixes

General

19775 Instance picker does not respect user roles

End User Portal

19711 Query Results not sorted if option "Do not show details if object is selected" enabled
19709 Show if condition not working with external data prompts
19731 Default values by URL for FFA Request offering prompts not working
11034 Attachment Drag and Drop failing to validate
19676 You will get an error if first open object in Analyst Portal, then in End User Portal
14087 Instance Picker shows objects with status "Pending delete"
17505 Validation of repeating table did not work on text prompts until losing focus

Analyst Portal

19775 Instance Picker does not respect user roles
19707 Analyst Configuration MP contains duplicated Alias
16162 You cannot open form settings after user role was removed in SCSM
19875 Analyst Navigation does not close when losing focus
11036 User Input overflow styled badly
18199 Gridview -- Date of Last Modified is not displayed for multivalued columns
16163 No number control available in analyst portal
19708 Grid Picker (e.g. related items) height is a bit too small
19567 View with damaged SLA Status icon throws error
19549 Removing item from single instance picker prompts error
19538 "Display Columns" Drop down title not translated
19407 Activity Title overflows in activity list
20102 Selecting multiple objects using Shift does only select first object
20101 View pagination scrolls back to top
18388 Creating WI with Review Activity from Template may lose reviewers
17707 Manual Activity does not save Assigned to user after creating
19940 Enum filtering in view fixed

New Features

General

17776 Textarea adapting size to its content.
19544 Improved usability of Custom permissions settings
20103 Reduced amounts of data sent with each object

Reduced amounts of data sent with each object"

The following generic properties are not included in the API response anymore:
"Path", "Name", "FullName", "LastModifiedBy"
Properties with default or empty values are excluded from the response. Please be aware that this may cause issues with 3rd party or custom solutions for the ITSM Portal

End User Portal

19542 Improved usability of Query Results Table

Analyst Portal

19539 In Progress Icon changed to match SCSM Console Icon
19540 Improved usability of Instancepicker control
19545 Improved usability of History Tab
16199 Added filter criteria attribute for itx-instancepickercontrol (see Customization Guide)
19509 Added example how to get parent WI of FFA in External Scripts (see Customization Guide)
17442 Added "show-fullpath" attribute to itx-enumcontrol
19551 Added Business Service Form for Analyst Portal
2447 Added SMA Activity Form for Analyst Portal (SMA Activity 1.0.x.11 or later required)
2448 Added PowerShell Activity Form for Analyst Portal
365 Implemented Rate by URL (see Administration Guide)
19941 Sorting settings from SCSM console is now used to sort Analyst Views (see Administration Guide)
19552 Added capability to customize Analyst Navigation (see Customization Guide)
3332 Added support for Calendar Views in Analyst Portal
17323 Added validation for start vs end date of Change Requests
12287 Changing "Assigned to", "Primary Owner"[1] or "Support Group"[1] now creates an Action Log entry

[1]: Incident Requests only

Known Issues and Limitations

General

Not all languages available in SCSM are implemented, but the customers can add missing languages themselves
Sign out and sign in as another user may cause wrong data to be displayed
Views: Some columns are not supported (images, custom columns, etc.)
Logging in using Forms authentication does not forward the user.

Analyst Portal

General
a. No start page implemented
b. Mobile devices are not supported
Forms
a. Events are not implemented (except DisplayName for Work Items)
b. RTF fields are not supported
Activities
a. Review Activity: cannot manage reviewers
Incidents
a. Priority is not recalculated
Problems
a. Priority is not recalculated
Release
a. Parent/Child releases are not supported
Views
a. Filtering the status column is not supported for Multi Target Views (e.g. MyWorkItems)

Version 3.7.15

Released: 11.02.2019

Bug Fixes

General

3221 GetUserRolesForeOperationAndUser error was constantly logged in the event log
1909 External Query Configuration Dialog Form -- fixed misaligned checkbox
16971 Query Results advanced configuration Form -- added missing scrollbars
8927 DateTimePicker misaligned buttons
17893 Gridview not resizing when hiding sidebar

End User Portal

19312 Wrong format for datetime in action log
19219 Doubleclick on object in grid-control caused error
17196 Selected items of external query displayed as json instead of table
19203 Unable to select multiple items in Query Result when using simple table option
17192 "Show if condition is true" not applying in repeating table
19095 Query results with multiple selection option enabled does not validate
19221 Announcement area hidden on Chrome and IE11
19102 Query results -- selected items table size fixed
19315 Default values by URL remained when switching to another request offering
19313 Default values by URL caused error when using "question1=" instead of "q1="

Analyst Portal

19311 Property description not visible as Pop Up
19103 Review Activity Form issues
19383 GridView on a Form was not styled correctly according to content
17515 Checklist activity task cannot be checked / unchecked
17516 Checklist activity form -- unable to rearrange tasks
17517 Checklist activity form -- unable to open task
17526 SLA Target Date column shows invalid data if SLA is "Not ready"
481 History does not refresh when "Refresh" console task is used

New Features

General

19100 Instance Picker initially sorts first column

End User Portal

18380 Summary Page can now be enabled for single Request Offerings (See Administration Guide)
18379 Support External Validation for complete Request Offering (See Administration Guide)
2214 Increased visibility of selected items of Query Results
17870 Increased size of activity completion dialog textbox

Analyst Portal

19100 «Link to Problem» console task added
17873 Added support for resizing columns of instance- and grid picker
17872 Increased width of instance picker dialog

Version 3.7.14

Released: 20.01.2019

Bug Fixes

General

18389 ITSM Portal Memory Leak
17507 PSH Validation Script Form Failure

End User Portal

17504 Query Result -- Control does not show selected item with Radio Button
16758 Decimal prompt -- cannot enter decimal values
18378 Repeating Table with Query Result breaks query result dependencies

Analyst Portal

17871 Sorting in search results view throws error

New Features

General

15075 Indicate Columns that are sortable

End User Portal

10867 Show / Hide Repeating Table depending on conditional question

Analyst Portal

17506 Auto-select of Custom Query disabled if user prompt is optional
17583 Filter for single columns in views

Version 3.7.13

Released: 04.12.2018

Bug Fixes

General

13729 Unable to migrate service offerings from one environment to another when external scripts are used
13255 Unable to select SM Internal User in userpicker control
16190 ui-grid sort dropdown always highlighting sort descending

End User Portal

12676 Review activity takes a long time to load
16191 Global search not respecting catalog groups
16927 Query using Token, configured as display only prompts error
16755 Repeating Table Backspace Bug
16757 Query Result Enum Sort Bug
14472 DateTime configured as Display Only does only show the calendar button
16068 End User Portal Table is not properly displayed when Language is set to Spanish or Chinese
16422 Query Results Prompt does not auto select if only one value is displayed
16202 Change "Reopen Request" button icon
16205 itx-gridpickercontrol not sized correctly
12821 Generic incident showing up in search results when configured as hidden
15264 Expand by default not working when using pages

Analyst Portal

16160 Unable to search for specific property of (e.g.) an Incident
16165 "Required" property is ignored on datetime control
16164 Sequence of activities in Service Request not saved
15825 Request User Input on SR and IR Overview
16602 Unable to filter on the !MyWorkItems View
16238 QR grid shows no columns if QR under condition and Expand By Default is enabled
16289 External Query Columns definition "visible" option not taking effect

New Features

End User Portal

15878 Activate Paging on all query results
4163 Add support for default request offering values by script
15855 URL Form parameter transfer
7879 Set external validation messages dynamically in validation script
359 Implemented option per request offering question whether or not to add it to the Userinput

Analyst Portal

1497 Added view switcher on form
11246 Added "Change IR Status" Console Tasks
16197 Added "Put on Hold" console Task for change requests
16198 Enabled "resolve" task for multiple incident requests at once

Known Issues and Limitations

General

Not all languages available in SCSM are implemented, but the customers can add missing languages themselves
Sign out and sign in as another user may cause wrong data to be displayed
Views: Some columns are not supported (images, custom columns, etc.)
Logging in using Forms authentication does not forward the user.

Analyst Portal

General
a. No start page implemented
b. Mobile devices are not supported
Forms
a. Events are not implemented (except DisplayName for Work Items)
b. RTF fields are not supported
Activities
a. Review Activity: cannot manage reviewers
Incidents
a. Priority is not recalculated
Problems
a. Priority is not recalculated
Release
a. Parent/Child releases are not supported

Version 3.7.5

Released: 28.09.2018

Bug Fixes

General

15499, 15498, 15497, 15410: Improvement CSS/LESS

End User Portal

15502: Show hidden Bool Prompt with default value throws error

Analyst Portal

15689: Save & Close a ticket opened via email link -- stay on page
15397: SLA Target Date Column empty
15393 Parent Incidents Column empty
15275: Searching Child incidents in Instance Picker causes error
16079: AffectedUser and AssignedTo removed when using Link Parent console task from view
14266: Create from Template button not translated

Known Issues and Limitations

General

Views do not display any data when using Spanish or Chinese language
Not all languages available in SCSM are implemented, but the customers can add missing languages themselves
Sign out and sign in as another user may cause wrong data to be displayed
Views: Some columns are not supported (images, custom columns, etc.)
Logging in using Forms authentication does not forward the user.

End User Portal

Global search does not respect catalog group settings

Analyst Portal

General
a. No start page implemented
b. Mobile devices are not supported
Forms
a. Events are not implemented (except DisplayName for Work Items)
b. RTF fields are not supported
Activities
a. Review Activity: cannot manage reviewers
Incidents
a. Priority is not recalculated
Problems
a. Priority is not recalculated
Release
a. Parent/Child releases are not supported

Version 3.7.4

Released: 18.09.2018

Bug Fixes

General

14857: Applying Advanced Configuration of Query Results prompt throws null reference error

End User Portal

15047: Horizontal scrollbars missing
15082: Query results table is not initially sorted anymore
14972: End User Grid View too small when only one entity is displayed
14974: No placeholder is displayed if view has no data to show
15010: Searching query results prompt with int or double column throws error
15043: Expanding/Collapsing groups throws error
14845: Sort-Drop down too small for its content
15042: Clicking grouped Activities throws error
14973: End User Global Search View, sorting first column (icons) throws error
15068: Query result advanced config Expand results by default + Hide search bar + Close search results wrong behavior
15072: Auto forward causes issue with Query Result prompt
15438: Critical performance for QR when more than one QR present in RO (Internet Explorer)

Analyst Portal

14758: Checklist Activity Form Tasks View alignment issue
12689: History Tab loading indicator constantly showing
15276: Error occurred on multivalued views
15600: Resolved parent incidents can be reverted

Known Issues and Limitations

General

Not all languages available in SCSM are implemented, but the customers can add missing languages themselves
Sign out and sign in as another user may cause wrong data to be displayed
Views: Some columns are not supported (images, custom columns, etc.)
Logging in using Forms authentication does not forward the user.

Analyst Portal

General
a. No start page implemented
b. Mobile devices are not supported
Forms
a. Events are not implemented (except DisplayName for Work Items)
b. RTF fields are not supported
Activities
a. Review Activity: cannot manage reviewers
Incidents
a. Priority is not recalculated
Problems
a. Priority is not recalculated
Release
a. Parent/Child releases are not supported

Version 3.7.2

Released: 20.08.2018

Bug Fixes

General

14857: Applying Advanced Configuration of Query Results prompt throws null reference error

End User Portal

14846: End User Search throws error

Analyst Portal

14852: Export to CSV, Header Texts not in CSV file
14853: Export to CSV does not work on multi target views

Version 3.7.1

Released: 16.08.2018

Bug Fixes

End User Portal

14815: Token for Query Result and External Data doesn't work if token from another QR
14816: Unable to get property 'data' of undefined or null reference in RO page

Analyst Portal

14757: Export to CSV task broken
14834: Views: error occurred when filtering views with Boolean column
14759: Clearing the filter does not clear the filter

Version 3.7

Released: 13.08.2018

Bug Fixes

End User Portal

2485: Request Offering Editor: moving user prompts up and down breaks layout when you have repeating tables
6371: Error on submit Request Offering dialog after changing order of questions
12848/ 9140: Query result -- dropdown button displaced (Chrome / Firefox)
10059: Cannot scroll or select an item from query result dropdown in Chrome / Firefox with touch-enabled device
9129: Layout does not behave same for 'required' vs 'display only' user prompt
11299: Query results overlapping query prompt when located at bottom of page
12318: Primary Owner not displayed in End User Portal
9372: Bool User Prompt with external validation: Required Option does not work properly
11035: KB Search not working properly
8805: View stays empty when double-clicked on a main menu entry
9314: DateTimePicker slightly wrong format for cultures de-CH and de

Analyst Portal

13505: Reviewers not set as specified in Template
462: History: entries cannot be collapsed and expanded
12709: "Source" Property overwritten when creating IR or SR from Template in Portal
12311: Instance Picker Search is not pre-filled with previously entered string
11336: Adding attachment does not create action log entry
11037: Some relationship objects are not set when creating work item from template
11496: Cannot search for Template
1742: Escalate or Transfer task action log entry is incorrect
11446: Custom Tasks parameters cut off after special character
11095: Certain views caused a timeout exception

New Features

General

11298: $formData variable available in External Query using PowerShell

End User Portal

11451: Added Simple table option for query results.
13027: Added Service Offering Property "Notes" to allow filtering for notes
11245: Loading indicator for Work Items views

Analyst Portal

11170 New gridview control for main grid view
- Improves overall rendering performance of the clients by using another grid control component which uses less JavaScript load.
12409: Option to run views under Application Pool account to speed up loading times
10875: Added option to approve/reject RA on behalf of reviewers
8837: Relating a work item to another now creates two-way relationship
9559: Visualize skipped activities
467: Support for parent/child incidents

Version 3.6

Released: 15.05.2018

Bug Fixes

General

9423: When viewing large attached pictures, some parts might get cut off

End User Portal

9126/11107: Query Result prompts with "Do not preload results" show loading indicator before searching
9127: Request Offering Form: "Next Step" button has a strange label when hovering

Analyst Portal

9369: Abstract classes (e.g. "Service") cannot be selected in the Instance Picker
10898: You cannot select items using the checkbox in the Instance Picker
10744: Intermittent error "An object of class IComposableProjection with ID xy was not found" when adding related items
10500: First Response can be set multiple times
11250: Cannot delete attachments
9551: Custom Tasks do not work

New Features

General

11108: SCSMConnectionTimeout parameter can be added to appsettings.json

Version 3.5

Released: 24.04.2018

Bug Fixes

General

5779: Opening direct links when the portal runs with Forms Authentication causes an exception
7359: Session cache is not cleared when new user logs in
7443: Skype 4 Business Integration does not work
8515: Random Container Error
9289: Error when entering a string containing an apostrophe in search box
9385: Opening a direct URL when forms authentication is active redirects to the default portal

End User Portal

6427: An error occurs when switching to the Spanish language
8293: Translation fail itnetX.ITSMPortalSupporting.EndUserMyTeamActivitiesOpen.View
8924: Vertical scrolling does not go back to top when request offerings are opened
8938: Query Result Option "Set user logged in as default value" does not take effect
9056: Query results targeting at work items show wrong results when filter by work item ID
9131: Strange JavaScript Bug with 30 or more User Prompts
9552: Form Filling Activity: under certain conditions "Fill Form" will create a new request instead of updating the existing one
9562: html markup in Repeating Table Title makes RO unusable
10753: You can't give anonymous users access to one particular view

Analyst Portal

3467: Adding activities inside uncommitted parallel or sequential activities causes an exception
4662: History of parent request is displayed inside activities
8778: List View is not scrollable when there is a certain range of number of items in a view
8844: An error occurs when you click cancel when trying to close an unsaved item
9058: NaN text in attachment control
9154: Search returns error when no search string is defined
9549: Error occurred in Firefox during search inside InstancePicker
9551: Custom Tasks do not work

New Features

General

8516: Implement CORS configuration

End User Portal

7876: Add option to use "password" text boxes for string fields

Analyst Portal

2101: Instance Picker: Improve visibility of Add and Remove buttons
7930: Implement alternative control for itx-gridpicker to improve performance

Version 3.4.0.7

Released: N/A

Bug Fixes

General

7978: Intermittent exception "Unable to remove MG from the cache"
6970: Error occured when open the External Script form in SM2016
6926: Announcement form is not validated in SM2016
5580: Using HttpClient class can cause an error and crashing of entire portal

End User Portal

8306: You can't submit a request with a required boolean field that is hidden
7932: External Validation on does not show external validation message on some prompt types
7931: External Validation on True/False User Prompt does not show external validation message
7901: Security Issue after logging off (able to see anonymous tickets)
7877: There is no way to select column in condition for External Query
6645: Polish language: views in management packs are not translated
5864: Error occurred in request offering with repeating table if min entries more than 1
4862: Wrong parameter list for PowerShell External Data & Validation Form
350: Form: Icon for Form Filling Activity missing

Analyst Portal

8790: Error when saving any Business Service
8787: Cannot save after using task "Apply Template"
8784: Related work item is lost after saving a newly created work item with the "Create Related..." task
8783: Cannot add a related item to an unsaved new item
8392: Ping and RDP tasks raise an exception
8093: Permission Error when creating a new object
7129: Activity Tasks not available when editing Activity from Parent Work Item

New Features

General

6638: Polish language

End User Portal

7878: DisplayOnly mode for External Query
7827: More informative message for wrong data in extension object in console
5038: Default sort order for Query Result
4241: Allow configuring whether comment when completing/reviewing activities is mandatory

Analyst Portal

4741: Support for SLA calculated columns (AVE)
4740: Support for multi-binding columns (AVE)
3357: Support for multi-value columns (AVE)
7493: Support for SCOM service components

Version 3.4

Released: 21.12.2017

Bug Fixes

End User Portal

5777: Expand/collapse button in Service Catalog Browser causes an error in FireFox
5863: An error occurs on the review form if the current user is not in the CMDB
5971: Session timeout does not happen in some cases
6373: Enum list remains filtered between different enum settings
6458: Anonymous users can access other user's data when using search

Analyst Portal

519: Task visibility is not reevaluated when open item changes
5989: Removing items from lists causes an exception

New Features

General

6638: Polish language

End User Portal

3531: Free Edition for End User Portal

Analyst Portal

480: Add support for tasks which execute locally (ping, mstsc, etc.)
5981: Use delayed loading for affected configuration items on all work item forms

Version 3.3.0.2

Released: 24.11.2017

Bug Fixes

General

4535: Security: User with EndUser access only can use direct link to open analyst portal and do search of work items
4615: Remove button in column settings of external data has no effect

End User Portal

333: Request Form: Hide entire green section if there are no instructions and no related KB articles
4162: Enterring negative numeric values causes NaN validation error
4533: Wrong services used in _EndUserHeader.cshtml to get theme name
4537: Conditional questions: RegEx is not available as an operator for prompts of type Simple List
4603: Non-breaking spaces are added when users add comments to their work items
4636: Selection Mode of MP Enum does not take effect

Analyst Portal

4397: Instance Picker: Double-click an item after ordering returns the wrong item
4531: Not all objects are loaded in multitargeted views
4532: "Set First Response or Comment" task wrong behavior
4814: An error occurs on service request views when the Status column is missing

New Features

General

4338: One-click portal switcher
4345: Dutch language

End User Portal

449: Add loading indicator for Query Results

Version 3.3.0.1

Released: N/A

Bug Fixes

End User Portal

4250: Closing an object's form can cause an error

Version 3.3.0.0

Released: 01.11.2017

Bug Fixes

General

3185: ReturnURL for login/logoff has no effect
3221: GetUserRolesForOperationAndUser error is logged in the event log
3231: Error message "You do not have permission to access this item or the item was removed" appears regardless of the underlying error
3356: Advanced Configuration section missing for Query Result in the console
3435: An error occurs if a view has a wrong configuration for Width
3438: Random The given key is not present in the dictionary error
3530: An OutOfMemory exception can occur when there is much load on IIS
3939: HTML is not parsed in the summary view

End User Portal

3103: Error occured when try to use filter on column with $ in the name (LastModified etc)
3233: Query Result: When an item is selected, unnecessary white space is added
3283: Error occurs when you submit a form filling activity
3316: Wrong data in columns for RUS and CHI languages
3317: Support Group (TierQueue) from template is ignored for incidents when created through request offering
3341: startsWith error when canceling a Repeating Table dialog
3343: Repeating Table Summary Row is empty for Query Result
3415: Enduser menu fails to open/close after window resize
3441: Transition superseded error when you switch views rapidly
3537: Error "Unable to get Reviewer object of null or undefined instance" on review activity form

Analyst Portal

3128: Advlist plugin error occurs when using SendMail from the portal
3180: Delay load alias must be hardcoded in the related items section
3184: Same data in different columns of the view
3329: History entry is empty if property has no display name set
3346: Icons of custom wunderbars are sometimes not loaded
3354: Class filter in Instance Picker causes wrong items to be selected
3416: Exception occurs when double-clicking on an empty single instance picker
3440: When the window is resized, the grid view does not resize
3468: Cancel adding activities causes an exception

New Features

General

3322: More granular configuration for languages
New installation experience (Installer)
Customization Guide

End User Portal

358: Implement feature "Change password"
2458: External data source for query result
2459: External data validation for user prompts
3126: External data validation for conditional questions

Analyst Portal

2049: Add search string of instance picker and user picker to search dialog
2494: Add global configuration "Save view filters by user"
3088: Implement default sorting for views
3288: Export to CSV task
3319: Add option to hide system entries from Action Log in Analyst Portal
3342: Do not load History until Tab is activated

Version 3.2.0.2

Released: 30.08.2017

Bug Fixes

General

3165: Error Message: Object reference not set to an instance of an object. System.Exception: Unknown error in base Request Offering

End User Portal

3132: An error occurs when you close the detail view of a request

Analyst Portal

3060: The DisplayName of work items is not changed when you change the title
3133: Error "ejScroller: methods/properties can be accessed only after plugin creation" when opening an item from a small browser window

Version 3.2.0.1

Bug Fixes

General

3102: An error occurs when you filter a date column with non-US culture

Version 3.2

Bug Fixes

General

2407: Cookie size is too large in some cases and generates error 400
2462: Intermittent exception "An item with the same key has already been added"

End User Portal

2484: Anonymous authentication: Authenticated users do not see views anymore
2569: Knowledge Base Browser does not expand more than 2 levels
2570: Knowledge Base Filter is incorrect
3071: Multiline textbox does not wrap text
2298: User is not refreshed when logon/logoff in Anonymous
2378: Custom Request Offering question type never rendered
2446: Misleading usability when session timeout occurs
2450: Submitting multiple attachments at once errors out
2480: Do Not Preload settings has no effect if QR has conditions
2238: Request Offering: page titles are off tiles
347: Request Form: vertical spacing in green form instructions section is wrong
336: Requests/Activities: When opening a request, then use "X" to close, the folder/view selection is not maintained

Analyst Portal

2496: Service Request form: Assigned To person is missing in the form
2499: Resolution/Results tab is disabled in wrong status
2568: Drag & Drop in activities list doesn't work any more
2420: View contains wrong number of items
2421: The element counter in multi-targeted views is not displayed until a row is selected
2457: An error occurs when filtering a view if a generic field is used in the type projection component
2460: Exception occurs when favorited views change in the backend
2466: An error occurs when you open a newly added MA in SR/CR
2472: An error occurs when you try to remove an attachment
2292: Error occurred on some views after version 3.1 installed
2299: Value isn't saved when Instance Picker is used and OK button is pressed instead of double-click to the row
2376: History is not refreshed when another item is opened
2377: Incident Default Support Group is ignored when creating a new incident
2383: An error occurs when a view filter is applied against a type projection with more than 2 nested components
2288: Error "User not found in CMDB" occurs when loading favorites views
513: GridPicker: The remove button is very close to the table. It should be like the Add button
490: View picker: width is too narrow if view names are long
485: Folder navigation: vertical space is too high
470: When SLA is empty, the heading is in the wrong vertical position
332: Service Catalog: Text is cut off

New Features

General

2501: Create script to upgrade unsealed management packs
2269: Portuguese and Chinese language
2281: Use LESS files as primary source for CSS

End User Portal

2493: Optimize column width in home, requests, and activities
2507: Add support for Web View in End User Portal
2573: Auto-selection of query result row when only one row is present should not occur when the prompt is optional
3015: Optimize usability of menu
3021: Add list of affected CIs to Change Request form
2487: Parse URLs in stringcontrol
2488: New control: listview and boolean
2111: Allow filtering and grouping in end user portal views
2267: Simple List and Enum Combobox should expand/collapse when clicked inside control
2449: Support for URLs in views
2110: Request Offering: Implement option "Auto forward to next page when all questions are answered"
1952: Request Offering Templates
1748: Summary view before submitting requests
456: More user-friendly error message for Permission Denied
380: Console Task "Create a Copy" for Request Offerings which will also take over the custom RO Extensions
342: Implement search for end user portal

Analyst Portal

2498: GridPicker takes very long to load if there are many related items
2500: Open form directly if only one element is found when using global search
2508: Support for Instance Picker in console tasks
2314: Instance Picker: add support for type projections
2228: Add list "Work Items Affecting this User" to User form
1766: Power Print support
1936: Add size to attachments list in the header of the WI form
1939: Add support for Web View in Analyst Portal
1941: Implement adding new activities to IR
1746: HTML Knowledge Base
1747: Send Mail support
474: Checklist Activity: implement control for task management
461: Implement search for analyst portal
469: Allow tasks to be bound to security roles

Version 3.1

Bug Fixes

General

504: Grid views: Cannot select content of columns to copy it to the clipboard
524: Favicon: always use images/logo-green_favicon.png for both portals
1769: Issues with filtering for enum, date, and int, in GridView
1943: Multitarget Views: data from columns missing/wrong if more than one binding is not displayed
2067: Permission script for Form Filling Activity missing in installation source
2097: Wrong Attachment Settings UI in the console
2213: Culture is affected when you change the UI language
2241: Forms Authentication: redirection after sign in does not work

End User Portal

329: Form: Display message "No attachments" if no attachments are available
330: Form: Display message "No comments" if no comments are available
334: Request Form: Query Result: When clicking in the control, the list should expand
338: Conditional Questions: text filters should not be case sensitive
355: Request offering list: indent of brief description is in the wrong position when the title needs more than 1 row or the icon is small
453: Activities list wraps status when window is resized
508: Add Attachment: file size limits are not properly handled
510: Datepicker: Wrong style and behavior when clicking on month
553: Attachments control: file size after uploading is not displayed
1688: Vote on behalf of someone also votes on behalf of myself
1761: HTML markup is not processed in Service Offering's Description fields
1762: Long text in RO's Instruction is cut off
1768: Exception "Unable to get property 'replace'" in query result when there are no string columns
1774: Multitarget Views: error occurs if multitarget column uses a property name that does not exist in all classes
1940: Request Offerings: Default value for datetime field doesn't work
1950: Logo in header should have a hyperlink leading to the end user portal home
1954: Unable to get property 'length' of undefined or null reference
1961: Attachments in RO are not validated against extensions and size
1999: Default values when combined with conditions are not set
2042: Condition based on releated items doesn't work
2073: Clicking "Submit Request" several times creates multiple requests
2078: Repeating table: unable to get property 'push'
2079: When DefaultROPageSize is >0, a page break as added inside a repeating table
2080: Query Result criteria doesn't work when filtered using parent QR with more than one column
2092: Layout issues in Service Catalog
2093: Default value on decimal with decimal point in non-English language causes an exception
2099: Uploading multiple attachments at once does not work or causes an exception
2105: GridView: Hand mouse cursor appears on every second row
2107: Error occured if QR column contains text with brackets and space inside
2114: View "All Windows Computers" displays "NaN" instead of blank for Manufacturer and Model, and causes exception when filtering
2116: Error occurs in a Query Result if the related object is empty
2120: Request Offering: Error occurs if default text value contains single quote
2121: Wrong RTRow value in User Input if a condition is used inside the repeating table
2212: Repeating Table: wrong page break if the repeating table contains one question and there is another repeating table after it
2217: Query Result: an exception occurs if you try to search in a query result which contains non-string fields
2233: Query Result: date columns are improperly formatted
2234: Query Result: line breaks in cells are ignored
2235: Query Result: when only one item is available, it should be auto-selected
2237: Repeating Table: conditions on questions outside of repeating table does not work
2240: When Forms Authentication is enabled, "length" error occurs when you navigate to the end user portal
2255: Query Result: Can't search richtext fields
2257: An error occurs when you try to create a request and the current user is not in the CMDB
2271: Adding an attachment to an existing request with the file browser causes an exception
2272: Rating a KB article might error out under certain conditions

Analyst Portal

471: Tasks which are truncated should display full text on mouse-over
476: Filter in grid view on form (left column) does not work
496: Instance Picker: When I want to sort by "Class Name" an error occurs
574: An object of class ManagementPackProperty with name %Property% was not found in the My WorkItems view
1997: Datetime picker cause validation on form
2030: Error occurred when try to search in view when type projection used where target component is ConfigItem
2074: After search in instance picker, only double-click can be used to pick items. Select and "OK" does not work.
2076: Exception occurs if you search for items in the instance picker
2081: Error occured when sort by class in Instance Picker
2082: Class list in InstancePicker is cached
2086: You can't remove component from inner component
2095: Instance Picker: pressing Esc causes an exception
2098: Checklist Activity Parent Work Item not visible on form
2102: Instance Picker: Added items are not kept in sync between pop-up and form
2112: Error occurs in WI views when status column is not present
2113: Exception $IsNew$ is thrown when opening an item after filtering
2115: Too many attempts to filter grid while typing
2117: Error occurs when filtering in a view or instance picker with enum columns
2123: Searching related work items causes an exception
2124: No headers in Computer form om section Computer Details
2126: Error occured if filter against column in view based on simple class
2198: My Work Item view (from AVE) is causing an exception
2199: Activities inside nested activities do not save changes
2201: Column selection check marks not always visible
2227: Error occurs when searching affected items of activities
2232: indexOf exception occurs when opening an item from a view
2239: Opening an item with a long History takes a long time
2247: Cannot save related items of an activity when opened from a parent request
2248: Tasks "Create Related WI" throw a template exception
2258: Attachments are not saved in any forms
2266: Cannot open attachments
2268: An error occurs when you sort by a column which does not exist in all types of a view
2274: Tasks: an error occurs when you quickly switch between tasks what are loaded async and then open the item
2275: GetClasses error occurs sometimes when you use the Analyst Portal
2276: New Problems are missing the status and prefix in the ID
2277: Intermittent null reference exception in SdkService.GetFavViewCriteria
2279: An error occurs when you double-click an item in the side view

New Features

General

1767: Merge GlobalStrings with custom resx files
1948: Views: Add support for class's image in the column template
2068: Add custom landing page for EndUser and Analyst portal
2104: Document how to create custom End User and Analyst roles
2118: Allow width of columns in views to be changed by user

End User Portal

335: GridView: Implement column width when set on view in SCSM using AVE
383: Provide LESS file and steps to do basic design customization
556: Add CSS file which is always loaded and customer can add overrides to
561: Optimize padding/line height of query results
572: Add option "Close search results and clear search after selection" to query results
1738: Anonymous section
1750: Add Russian language
1772: Add option "Collapse Service Offerings" for OneClick in end user portal settings
1929: Add tooltip for navigation items
2043: Use default value instead of empty value for hidden questions
2044: Sort categories in the Service Catalog by ordinal
2050: Service Catalog: filter should also search in SO and RO description
2106: Document notification template direct links

Analyst Portal

424: Implement Global Operators as option for user picker
500: Persistent view settings per user
1766: Power Print support
1944: Show dialog message if user tries to close window and unsaved data exists in the form
2085: Checklist Activity: allow completion of tasks and activity itself
2119: Remove page indicator at bottom of view
2122: Portal switcher should not be visible for End Users
2200: Load side grid view on forms after main form data to improve performance

Version 3.0.0.3

This version of the itnetX ITSM Portal contains the following two portal products:

End User Portal v3.0.0.3 - RTM
Analyst Portal v3.0.0.3 - RTM

Bug Fixes

End User Portal

1764 When a required Boolean question is hidden, the request offering form cannot be submitted
1926 Review Activity: approve/reject buttons are not visible for End Users under certain conditions
1927 Review Activity: End Users have no access to reviewer objects (except "self")

Analyst Portal

1765 Single Instance Picker and User Picker: cannot remove an existing relationship

New Features

End User Portal

1773 Close button "X" added to generic CI form

Version 3.0.0.2

This version of the itnetX ITSM Portal contains the following two portal products:

End User Portal v3.0.0.2 - RTM
Analyst Portal v3.0.0.2 - RTM

Bug Fixes

End User Portal

372 Query Result: multiselection: Replace checkbox with an "Add" button
431 Query Result: condition for boolean doesn't work
439 Error "pageSettings" occured when browsing the portal too quickly
454 Request offering form: mandatory attachments are not enforced
457 Random issue "An item with the same key has already been added"
527 Error "CommunicationObjectFaultedException"
531 Unable to get property 'split'
540 "Page 1" is displayed even when Request Offering contains only one page
544 Intermittent null reference exception in SCSMViewParser
547 When a query result details dialog is opened from a repeating table, the details dialog is behind the repeating table window
549 User Input is wrong from repeating table
550 Conditional on entire pages do not work if conditions are mutually exclusive
551 Conditions on query result bool columns do not work
552 Conditions on query result enum columns do not work
554 Required indicator (asterix) for booleans is missing
562 Repeating Tables: required fields are not enforced
563 Unable to submit request offerings which contain query results targeting a work item
581 Conditional question always reset to first question in SCSM 2016
1714 Conditional question combined with repeating table does not work
1720 Maximum length is not checked when reviewing or completing activities
1736 Unable to get property 'length' of undefined or null reference
1759 ODataException when searching query result with nested relationships

Analyst Portal

409 Navigation issue: view is reloaded in the background during navigation
417 Close task: when executed, you cannot save the request.
418 Complete/MarkFailed task: the status on the form when executed from popup does not change
419 Skip/Unskip/Return to Activity: tasks are not visible in popup
455 Views with Booleans cause exception when filtering or selecting data
458 Error occured for views created based on class from SCOM
460 Navigation: main menu item is not hidden when clicked a second time
529 Data from deep popup is not saved/loaded
564 Hide search from header
565 Tasks executed from views do not work anymore
566 Undefined JavaScript error in ej.core.js
570 Cannot filter views on string properties
1717 Current view disappears when switching items
1718 Assign To Me/Analyst tasks sometimes do not work
1737 Console tasks are not available for new objects
1739 German Umlauts in tasks are not properly displayed
1744 Hardcoded display strings
1745 hideFolders() error when going to settings
1753 EnumName error in Release Records
1756 Default portal set to "Analyst Portal" throws an error

New Features

End User Portal

339 Forms Authentication
343 Spanish, French, and Italian language
452 Shared views and partial views can now be customized
1729 Add property's description as a tooltip on the form

Analyst Portal

414 Constrain forms by SCSM user role
420 Assign To Analyst Task
421 Escalate Incident Task
422 Apply Template Task
423 Create Related IR/PR/SR/CR/RR Task
440 Business Service Component View
558 Open ticket in separate tab

Version 3.0.0.1

This version of the itnetX ITSM Portal contains the following two portal products:

End User Portal v3.0.0.1 - RTM
Analyst Portal v3.0.0.0 - BETA

Bug Fixes

326 GridView: Change style of loading progress
346 Service Catalog: Links for Cost Information and SLA Information should open in separate tabs
368 Custom work item prefix: if more than two camel case chars found, get first and last
369 "Type at least 2 characters to show results" should be displayed in a more prominent font color
370 Create new request, then click request ID to get to request form, the click X on the upper-right corner -> you are taken back to RO form
371 Licensing: when I have an end user license (prod) and an analyst license (trial) I cannot access the analyst portal. Any combination of licenses must work.
373 Query Result: Error occurs when trying to sort by a column which is from a related object
374 Language selection is not saved per user
375 Conditional Question on number prompt broken
376 Approve/Reject buttons should be hidden if user has no access to root object and decision is already made
378 Request Form: The Enter key triggers the Submit event.
379 "Add Attachment" and "Add Comment" must not be available when form is loaded underneath an activity form
381 ejWaitingPopup exception
382 Skype 4 Business status "In a meeting" is displayed yellow instead of red
385 Requests/Activities: When filter is changed, the selection does not stay in the dropdown field.
387 Add readonly option for Comments and Attachments ("Add" button will be hidden when enabled)
388 Skype 4 Business presence indicator does not work in header of end user portal
389 Request Form: icon of Request Offering should be resized to 32x32 pixels
391 Request Form: Query Result: when only 1 item is available, it should be autoselected
392 For numbers, the message "This is a required field" is not displayed anymore when leaving the field without typing a value
393 "Add Attachment" and "Add Comment" must not be available when request is closed
396 Custom views: first column should be bold, green, and clickable to open details of view
398 Service Catalog: hide service offering categories which have no published content (overview and one-click)
399 New CIs or changed CIs do not show up in the query results until the cache of the browser is deleted
400 Query Result: Height of list should not be static. When there's less entries, it should not take all height.
401 Validation: the asterix indicating a required field must be hidden after a value is entered
402 Form instructions: No line break is added when the text does not fit on the screen.
403 No page titles are displayed in browser. Only PortalTitle with preceeding dash is displayed.
404 Conditional question: when it is based on a query result which is display-only, it does not work
405 Activities/Requests: Exception is raised if an alias is not found in one of the type projections
406 Chrome: Switching filter in Requests/Activities does not work (e.g. switch from "Open" to "History" does not load the view)
407 The [mygroups] token in views does not work in the portal
408 Conditional Question: If condition is set on a decimal field with e.g. "4", and I enter "4.00", the condition dos not fire
427 Open Calendar string is hardcoded
429 ClosedDate not set when work items closed
430 Close button on popup dialog in Query Result
432 Service Catalog: request offerings are not sorted
433 Forms: Error occurs if user has no access to the parent work item
434 Error occurs when changing language from the Portal Settings page
435 Issue with conditional question and regular expressions
437 Portal couldn't be loaded, initialization looped
443 Private messages are displayed in comment section
447 "Add hidden questions to user input" does not take optional questions into account
448 "Request rating" and "Request buttons" should not be visible when request is displayed underneath activity
450 Form Filling Activity cannot be reassigned using SM console

New Features

331 Add option in settings to display Reviewers and Activity Implementers in the list of activities show on the request forms
397 Allow paste attachment in attachment control in request offering

Version 3.0.0.0

This version of the itnetX ITSM Portal contains the following two portal products:

End User Portal v3.0.0.0 - RTM
Analyst Portal v3.0.0.0 - BETA