Software Product Docs

Release Notes

Version 2.1.x.41

Published: 06.05.2024

New Features

  • 5342 Added support for External E-mail Authentication
  • 3962 Sent email now attached as .EML file to the Workitem
  • 4103 Sendmail Portal Plugin: Make Sendmail dialog draggable and minimizable (Requires ITSM Portal V5.4.0 or later)

Bug Fixes

  • 4591 Sendmail Portal Plugin: Message Templates not sorted correctly

Version 2.1.x.39

Published: 25.04.2023

New Features

  • 2291 Allow copy & paste screenshots as attachments instead of mail contents

Bug Fixes

  • 2697, 3977 SendMail Task Recepient selector throws exception
  • 2640 SendMail Task Template drop down throws exception

Version 2.1.x.38

Published: 02.05.2022

Bug Fixes

  • 1994 Sendmail ITSM Portal Plugin: re-adding attachments initially copied from workitem to the same workitem, creating a duplicate
  • 2000 Sendmail ITSM Portal Plugin not creating record resolved action log when resolving incident on Form
  • 2001 Sendmail ITSM Portal Plugin not setting resolved by user when resolving incident from view
  • 2002 Sendmail ITSM Portal Plugin not creating record completed action log when completing service request on Form
  • 2018 Sendmail ITSM Portal Plugin unable to send mails from view with SLA column

Version 2.1.x.37

New Features

  • 810 Allow to save workitem when Send button is pressed

Version 2.1.x.33

  • 352 Sendmail Workflow fails if invalid characters found in mail subject
  • 325 Unable to save SR or IR Form in ITSM Portal when completing/resolving the WorkItem from the Sendmail Form in ITSM Portal

Version 2.1.x.32

New Features

  • 28097 Allow hiding email body from action log on a per-message basis

Version 2.1.x.31

New Features

  • 26252 Implemented option to not add subject and body of email to the action log

Bug Fixes

  • 10726 Fixed “Insert Link” Dialog
  • 10722 Fixed “Insert Image” Dialog
  • 26855 SendMail Status not updated if a mail was sent from the ITSM Portal.
  • 27067 SendMail did not create Action Log entries on SCSM 2016 Environments.

Version 2.1.x.29

New Features

  • 21964 Allow configuring Action-log Type as non-private analyst comment

Version 2.1.x.28

Bug Fixes

  • 18394 Action log status in the title is not always updating
  • 18951 SendMail crashes when using Templates
  • 19389 Gray text appeared when using Templates
  • 12772 Search for message template in ITSM Portal caused error

New Features

  • 3977 Allow sending existing and new attachments from Work Item
  • 14860 Email address validation added

Version 2.1.x.27

Bug Fixes

  • 5771: SendMail Task in ITSM Portal throws error when SR is selected
  • 5806: ResolvedWithSendMail and CompletedWithSendMail not set when using the ITSM Portal
  • 3089: SendMail does not show all available fonts of the system

New Features

  • 12408: Allow filtering for class types in Sendmail recipient instance picker
  • 10960: Send Mail Message Template in ITSM Portal

Version 2.1.x.25

Bug Fixes

  • 8109: SendMailTask in Analyst Portal: Substitution of place holders in notification template is not done

Version 2.1.x.24

New Features

  • 3634: Allow Action Log Type to be configured in settings

Bug Fixes

  • 4335: Send Mail for Analyst Portal: FirstResponseDate is not set
  • 5806: Send Mail for Analyst Portal ResolvedWithSendMail and CompletedWithSendMail are not set

Version 2.1.x.22

Bug Fixes

  • 3089: SendMail does not show all available fonts of the system
  • 5771: SendMail Task in Analyst Portal throws Error when SR is selected

Version 2.1.x.20

New Features

  • 1747: Send Mail Support for itnetX ITSM Analyst Portal added

Bug Fixes

  • 2282: Console crashes with AutoComplete error

Version 2.1.x.19

New Features

  • 1956: Message templates can now be sorted

Bug Fixes

  • 1955: Sort list of fonts in template editor and on Send Mail form
  • 575: Error during import of itnetX.SendMail.Groups.xml

Version 2.1.x.16

New Features

  • “Is Solution” now supports service requests in addition to incidents

Version 2.1.x.13

Bug Fixes

  • Fixed an issue with SCSM 2016 where the Send Mail workflow stayed in Scheduled status
  • Added missing icons in the rich text editor toolbar

Version 2.1.x.12

New Features

  • System Center 2016 Service Manager is now supported
  • Option “Enable autocomplete for email addresses” added. If this option is disabled, email addresses will not be automatically looked up in the CMDB as you type. This is helpful if you have performance issue with resolving recipients.

Version 2.1.0.8

New Features

  • Alternate Contact Method as Recipient: the behavior of recipient selection was changed. If Send Mail was not able to find the email of the affected user, and if Alternate Contact Method is not empty, then the Alternate Contact Method will be used as the recipient.
  • Option “Always add value from Alternate Contact Method as Recipient” added. If this option is enabled then the Alternate Contact Method will be added (not replaced) to the recipient even if the email address of the affected user was found

Bug Fixes

  • Issue with font size selection: you were not able to set the same size for a font twice
  • Checking if CC and BCC is not empty in case if recipient is empty
  • Empty file extension is added for some data when pasting attachments from the clipboard

Version 2.1.0.3

New Features

  • Option to enable/disable saving work item when Send Mail is used
  • Workflow: you can now use Send Mail Helper with empty TO field

Version 2.1.0.1

New Features

  • Support for Activities (New Send Mail task for Activities)

Bug Fixes

  • Caching of notification templates and recipients to improve performance

Version 2.0

New Features

  • Option «Set First Response Date when Send Mail is used»
  • Option «Assign work item to analyst if AssignedTo is not set»
  • Option «Do not delete Send Mail Object after processing» (for debugging)
  • Dutch language added
  • New workflow which resets the ResolvedWithSendMail flag when an incident is reactivated
  • Option to attach sent messages as EML file to work item: Feature removed due to incompatibility with SCSM workflow engine

Bug Fixes

  • Console can crash when email address is pasted to To, CC or BCC fields

Version 1.2

New Features

  • Support for Change Requests
  • Support for Release Records
  • Message templates
  • Allow resolving incidents directly with sending an email
  • Return address for emails can be configured
  • Send Mail dialog can be non-modal
  • Email addresses are handled as objects
  • Auto-complete for email addresses from CMDB
  • Option to attach sent messages as EML file to work item
  • Maximum size of all attachments per message can be configured

Bug Fixes

  • Performance degraded/console crashed if a lot of images are pasted in Send Mail body
  • Error when using task in list view with scoped user roles

Version 1.1

New Features

  • Template selector
  • HTML-formatted comments in email
  • Paste images
  • Resizable form
  • Hide BCC Field
  • Send Mail from Problem Work Items
  • Add existing attachments from Work Item
  • Status for “Is Question” is now configurable
  • Window size and state saved per user and computer
  • Support for Free edition added

Bug Fixes

  • Workflow may fail if Send Mail task launched from within a Work Item form